Complaints Policy

 

I aim to achieve a 100% satisfaction in my services. Should you have cause to complain, I will do my utmost to deal with the matter promptly and professionally. 

 

In the first instance, please contact me to discuss your complaint and hopefully resolve the issue(s). I will acknowledge all complaints in writing within five (5) working days of receipt.
 
All complaints will be investigated and responded to within twenty-one (21) working days of receipt. On occasions, further time may be required, in which case you will be notified of this in writing.  
 
If the response is not accepted and we cannot resolve the matters raised, either between ourselves or third-party investigation, you can appeal to the CMC on certain grounds. Details of the CMC's appeal processes can be found here.
 
Please be assured that any complaint you may have with my services will remain strictly confidential and that this in no way will affect any future engagement which might involve you and me.